Help Center

Track your order with the tracking number emailed to you here: https://www.17track.net/en

For products in stock - 7-10 business days*

For PRE-ORDER products - please see the product page

We have no control over customs processing times.

* to South Africa, Russia, countries of South America delivery might take longer

Free product delivery for:

• Lone Rider MotoTent
  
• MiniTent
  
• ADVTent
  
• MotoBags
  
• Lone Rider Racks (delivered along with the MotoBags; not sold without the MotoBags)
  

YES! We ship worldwide. 

If you wish to return an unused product, please contact us at anna@lonerider-motorcycle.com , let us know your order number and the reason for the return.

Any LONE RIDER product can be returned within 30 days of receipt for any reason as long as it’s in original condition and complete set.

Please keep all the original packaging for return shipment.

• If you have not opened the box, please attach photos showing the original box sealing intact.
• If you have taken the product from the box and discovered any defects please describe them and attach hi-res photos of each.

After we get all the necessary information, we will provide you with the address for return shipment.

Returns usually take 2 to 5 weeks: delivery time + processing time (checking returned products, evaluating and negotiating refund amount, processing the refund).

Return Shipping Costs

Return shipments are paid by the customer in full.

Please feel free to use the slowest available shipping option for return shipment as long as it goes with a tracking number.

Shipping

For unpacked products: before sending, please take and send us photos of the 1) product put back into the box and 2) of the sealed box.

Please send us tracking information (tracking number and shipping carrier). We will confirm receiving the parcel.

Refund

For unpacked products: The amount of the refund will be reduced if returned products show signs of use or unreported damage.   

We do not refund customs duties for returned products.

Refunds are made from our website back to where the original payment was made from:

• If you paid for your order via PayPal, we will send the refund back to your PayPal account (instant payments).
• If you paid with a bank card (Visa, Mastercard, AmEx, etc.), we will send the refund payment to that same card.
  Card payments take several days to arrive (usually up to 5 business days).

! We cannot refund to a different card or to a bank account.

! If the original bank card had expired – please notify us before we proceed to refunding. Once the refund is processed – we cannot get it back. For expired cards we offer refunds via PayPal (please send us your PayPal email).

We will send you the confirmation of the refund when it’s made.

If you have any questions, please contact us.

Not currently, we only sell directly through this website.

We currently do not have a dealer program, but are planning on building partnerships. 

Always store your tent clean and dry. It is recommended that you pull your motorcycle tent out of the carry bag and lay it out for a day every 3 months when not in use. This will help prevent damage to the coated materials. In the morning, if there is some dew on the tent, lay it out in the sun for a few minutes so it dries off before packing it.

Start by gently shaking out the dirt in your tent. Never pick up a pitched tent by the poles. Use a toothbrush or something similar and remove dirt and grit from all zippers on the body and fly. Rinse with water and allow to dry.

Every MotoTent™ comes with two pole repair tubes. Accidents happen while traveling in rough terrain and wind can be vicious, so we have included a metal repair tube for you to use in the event that you have a problem with your pole set. This item can be slipped over a bent or broken pole section to keep your pole system in working order until you get back to civilization.

After the initial pitch of your tent, you may notice that you have more pegs than individual guy out and stake points. We provide you with three extra pegs in case you lose some during your motorcycle adventures. Feel free to carry fewer pegs if you want to make the MotoTent™ even lighter.

Zippers are made of small moving parts that will wear with time and need to be maintained. We recommend cleaning your zippers' coils between trips with a toothbrush.

The MotoTent™ is for sale worldwide. After ordering it online through our shop you will receive your motorcycle tent in just a few days.

We recommend parking the bike inside the MotoTent™inclined to the opposite side from the inner tent. 

MotoTent's™ canopy has enough room to do that with ease (120cm+ width) and you will have enough space between the bike and the inner tent to move freely. 

If the bike falls most damage will be done to the outer tent and outer large (Red) pole. No damage to people inside the inner tent.

! no bike falling inside the tent was reported in all the years that we sell the MotoTent™.

MotoTent™ has a door on the outer side of the inner tent - two zippers and you are outside of the tent.

Step 1:

Lay the frame on the ground

Step 2:

Lay the outer tent over the pole frame.  Fold back the door flaps to expose the metal tabs.   Attach the metal tabs to the pole frame.

Step 3:

Once the door tabs are connected, walk around the tent and fix all the metal tabs at the corners to the pole frame.

Step 4:

Open the door of the outer tent and lay the inner tent out on the ground inside.

Step 5:

Attach the inner tent's center clips to the pole frame's center pole

Step 6:

Attach the inner tent end clips

Step 7:

Walk around the outside attaching the metal tabs to the tent corners

Step 8:

Attach the inner tent door metal tabs to the pole frame, then secure the tent with tent pegs

MotoBags were created with the BMW R1200GS /GSA in mind.

Best fitting size combinations:
38 + 45 L – for long trips and lots of gear 
31 + 38 L – for lightweigh / short trips, everyday use

The OEM side racks for aluminum panniers are perfectly compatible with the MotoBags.
We provide L-shaped adapters for the offset rack.

! Vario system is not compatible with the MotoBags.

We make LONE RIDER Racks for 

• BMW R1200GS (2004-2012)
• BMW R1200GS Adventure (2005-2013)
• BMW R1200GS LC (2013-2018)
• BMW R1200GS Adventure LC (2014-2019)

! No LR Racks in stock. Manufacturing timing for LR Racks is 1-4 weeks.

MotoBags fit well on BMW F800GS /GSA  

We recommend choosing:

38 + 45 L – for long trips and lots of gear

31 + 38 L – for lightweigh / short trips, everyday use

The OEM side racks for aluminum panniers (K72/K75) require adapters for both sides to be compatible with the MotoBags. 

We provide the adapters for both the offset (left) rack and for the curved (right) rack.

! Please let us know the model and year of your bike so that we added the adapters to your order. 


We make LONE RIDER Racks for BMW F800GS /GS Adventure

! No LR Racks in stock. Manufacturing timing is 1-4 weeks.

Recommended preparation: Shorten 2 bolts from the MotoBag Puck set by 1cm.

Step 1: Attach the TT tool box first, following TT instructions 

Step 2. While attaching the MotoBag as per the instructions, you will notice the second screw on top, closest to the TT tool box will be too long and needs to be cut short by some 1cm (blue arrow).

(The cut shown is too short [but it works ;)], ideally, two filaments must remain after tightening the nut. )

All tightening is done with a flat ratchet key.